Your Call Center Dashboard: A Quickstart Guide

The dashboard provides a real-time snapshot of your AI call center's activity and performance. Use it to monitor key metrics, identify trends, and quickly access essential management tools.

Key Features

  • 📊 Total Calls: Track the total number of calls handled by your AI agents.
  • ⏱️ Total Duration: Monitor the total call time processed by your agents.
  • 🤖 Manage Agents: Quickly access your agent list to create, edit, or manage your AI workforce.
  • 📞 Call Logs: Dive into detailed call records for analysis and quality control.

Understanding the Dashboard

Stats Grid: At-a-Glance Performance

The stats grid provides a quick overview of your call center's performance:

  • Total Calls: This number represents the total calls processed by all your AI agents. Use this metric to gauge overall call volume and agent activity.
    • What to look for: A sudden drop in total calls might indicate an issue with your phone numbers or agent availability.
  • Total Duration: This metric shows the total length of all calls, giving you insights into overall engagement and efficiency.
    • What to look for: A significant increase in total duration without a corresponding increase in total calls could indicate longer hold times or more complex customer issues.

Quick Actions: Jump to Key Features

The Quick Actions section provides shortcuts to essential management tools:

  • Manage Agents: Click here to access your agent list, where you can:
    • Create new AI agents
    • Edit existing agent settings (name, language, voice, prompt)
    • Enable or disable agents
    • Assign phone numbers
  • Call Logs: Click here to access detailed call records, where you can:
    • Review individual call details (date, time, duration, agent, caller ID)
    • Filter calls by agent or date range
    • Identify trends and patterns in call data

By regularly monitoring your dashboard, you can gain valuable insights into your call center's performance and make data-driven decisions to optimize your AI agents and improve customer satisfaction.

See Also