Managing Your AI Agents

This page guides you through managing your AI agents, which are the virtual assistants that handle your calls. You can create new agents, view existing ones, monitor their status and usage, and access their detailed settings.

Key Features

  • Agent List: View all your AI agents, their language, voice, status, and usage.
  • Create New Agent: Add new AI agents to your call center.
  • View Agent Details: Access individual agent settings and configurations.
  • Agent Actions: Enable/disable agents, view call logs, and manage subscriptions.

Understanding the Agents Page

Agent List

The agent list displays key information about each of your AI agents:

  • Business Name: The name you assigned to the agent.
  • Language: The language the agent speaks.
  • Voice: The selected voice for the agent.
  • Status: The agent's current status (Active, Trial, or Disabled).
  • Usage: A progress bar showing the agent's minute usage for the current period.

Creating a New Agent

  1. Click the "Add Agent" button. (Note: If your account is scheduled for cancellation, you won't be able to create new agents until you reactivate your hosting subscription.)

  2. You'll be taken to the agent creation page where you can configure the agent's settings. (See the "Agent Configuration" section for more details.)

Viewing Agent Details

Click the "View" button next to an agent to access its detailed settings and configuration options. This includes:

  • Statistics: View call logs, duration, and other performance metrics.
  • Configuration: Manage the agent's name, language, voice, greeting, and personality.
  • Prompt: Customize the agent's behavior and responses with a custom prompt.
  • Forwarding Numbers: Set up call forwarding to external numbers.
  • Inbound Numbers: Assign phone numbers to the agent.
  • Calendars: Integrate calendars for scheduling and availability.
  • Embedding: Generate embed code for your website.
  • Billing: Manage the agent's subscription and billing details.

Agent Actions

For each agent, you can perform the following actions:

  • Enable/Disable: Toggle the agent's status between active and disabled.
  • View Call Logs: Access the call history for the specific agent.
  • Manage Subscription: View and manage the agent's subscription, including cancellation and reactivation.

If you don't have any agents created yet, you'll see a message prompting you to create your first agent.

See Also