Managing Inbound Numbers

The Inbound Numbers section allows you to manage the phone numbers associated with your AI agents. These are the numbers that customers will call to reach your agents.

Key Features

  • Assign Numbers: Link existing phone numbers to your agents.
  • Purchase Numbers: Buy new phone numbers directly within the platform.
  • Detach Numbers: Unassign numbers from agents, making them available for other agents or for future use.
  • Reassign Numbers: Quickly move numbers between your agents.
  • Cancel Numbers: Cancel your subscription for specific phone numbers.
  • Reactivate Numbers: Reactivate previously cancelled numbers.

Understanding Inbound Numbers

Assigning Existing Numbers

If you have available phone numbers, you can assign them to your AI agents:

  1. Go to the Inbound Numbers section of your agent's configuration.
  2. Locate the "Available Numbers" section.
  3. Click the "Assign Number" button next to the number you want to assign.

Purchasing New Numbers

  1. Click the "Purchase Number" button.
  2. You'll be redirected to the number purchasing page where you can select a number based on your preferred country and area code.
  3. Follow the on-screen instructions to complete the purchase.

Managing Assigned Numbers

Once a number is assigned to an agent, you can perform the following actions:

  • Detach Number: Click the vertical dots (⋮) next to the number and select "Detach Number" to unassign it from the agent.
  • Reassign Number: If you have multiple agents, you can reassign a number to a different agent. Click the vertical dots (⋮) and select "Reassign to Agent." A modal will appear where you can choose the new agent.
  • Cancel Number: Click the vertical dots (⋮) and select "Cancel Number" to cancel the subscription for that number. A modal will appear requiring you to provide a reason for cancellation.
  • Reactivate Number: If a number's subscription is cancelled, you can reactivate it by clicking the corresponding button in the number's menu.

Note: If your account is scheduled for cancellation, you won't be able to purchase or manage phone numbers.