Reviewing Your Call History

The Call Logs section provides a detailed record of all calls handled by your AI agents. Use this page to monitor agent activity, analyze call patterns, and identify areas for improvement.

Key Features

  • Agent Filter: Narrow your call list to a specific agent.
  • Period Filter: View calls from "All Time" or the "Current Billing Period".
  • Call Details: Each call record displays key information: Date/Time, Agent, From, To, Duration, and Forwarding time.
  • Pagination: Navigate through multiple pages of call records.

Using the Call Logs Page

Filtering Calls

  1. Agent Filter:
    • Use the "Filter by Agent" dropdown to select a specific agent.
    • Choosing an agent will display only calls handled by that agent.
    • Selecting "All Agents" will show all calls across your organization.
  2. Period Filter:
    • If you've selected an agent, you can further filter by time period.
    • "All Time" shows all calls for the selected agent.
    • "Current Billing Period" shows calls within your current billing cycle.
  3. Apply Filter:
    • Click the "Apply Filter" button to update the call list based on your selections.

Understanding Call Records

Each call record in the table provides the following details:

  • Date/Time: The date and time the call began.
  • Agent: The name of the AI agent that handled the call.
  • From: The caller ID of the incoming call. Web calls from the widget will show a web icon.
  • To: The destination number or "Web Widget" if the call was made through the widget.
  • Duration: The total length of the call in seconds.
  • Forwarding: The amount of time (in minutes) the call was forwarded to another number, if applicable.

Navigating Call Logs

If you have a large number of calls, they will be divided into multiple pages. Use the pagination controls at the bottom of the page to navigate through the call records. The pagination section displays the range of calls currently shown and the total number of calls.

See Also